PAYSON, UT (October 13, 2015) – Rocky Mountain ATV/MC has once more demonstrated its outstanding commitment to customer service by earning the prestigious Bizrate® Platinum Circle of Excellence Award in 2015. This marks the fifth consecutive year that Rocky Mountain ATV/MC has been awarded the Circle of Excellence and the third year it has been awarded the Platinum Circle of Excellence.
Bizrate Insights works with over 4,000 online retailers in North America by collecting surveys at the point of sale as well as after the delivery of the products. This information is used to improve business practices and enhance customer satisfaction. The Bizrate Circle of Excellence Award recognizes retailers that have survey scores that are significantly above average across seven key indicators:
- Overall satisfaction at the point of sale
- Product selection on the website
- Ease of finding products on the website
- Likelihood to purchase from the retailer again
- Expectations of product met
- On-time delivery of the order
- Satisfaction with customer support
Only 4.6% of retailers within the Bizrate North America Network earned the award. The more distinguished Platinum Circle of Excellence is awarded to an even smaller group (2.1% of the network), representing the most outstanding retailers. These retailers aren’t only above average but also maintain average survey scores of at least 9.0 (out of 10.0) in all seven key indicators.
“This award has become a beacon we appreciate and look to,” said Dan Thomas, CEO and founder of Rocky Mountain ATV/MC. “It represents our unwavering dedication to our customers year after year, and it sets the standard by which we operate every day. At Rocky Mountain ATV/MC, we believe that nothing less than excellence is acceptable for each of our customers.”
Rocky Mountain ATV/MC is well known in the powersports industry for providing parts, accessories and gear for dirt bikes, ATVs, UTVs, dual sport motorcycles and street bikes. Although dozens of online retailers earned the Platinum Circle of Excellence award in 2015, Rocky Mountain ATV/MC was among only two which represented the powersports industry and was the only one catering to the off-road market.
About Rocky Mountain ATV/MC
Rocky Mountain ATV/MC is the trusted online source for high quality riding gear, parts and accessories for dirt bikes, ATVs, UTVs, dual sport bikes and street motorcycles. Rocky Mountain ATV/MC has provided low prices and unparalleled customer service for over 30 years. With a frequent buyer program, a fit-guarantee apparel exchange, free 3-day shipping and a price match guarantee, Rocky Mountain ATV/MC continues to deliver a premier shopping experience for the off-road enthusiast. For more information, visit www.RockyMountainATVMC.com.
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